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US East Outage

November 5, 2023 at 5:00 AM UTC

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Resolved after 4h 49m of downtime. November 5, 2023 at 9:49 AM UTC

We are sorry for the short notice and we deeply apologize for any inconvenience. We will be redoing the network rework at 01:00 ET.

Estimate start: 2023/11/05 01:00 ET

Estimate finish: 2023/11/05 08:00 ET

Please note, we will also need to shutdown all the CTs/VMs.

Again, we apologize for this.


(09:49 UTC — Nov 5) Resolved – This incident has been resolved.

(09:44 UTC — Nov 5) Monitoring – We’ve brought back up Jahy, and will be ending the maintenance early.

(09:36 UTC — Nov 5) Update – Due to unfortunate circumstances to issues with firmware, we had to take an emergency cancellation of our plans and revert our changes. We apologize for any inconvenience caused, and we will see to it less downtimes occur like this.

(05:45 UTC — Nov 5) Update – We are finished preparing for the upgrade, and access to US East will be impossible until further notice.

(05:02 UTC — Nov 5) Maintenance in Progress – We’ve sent the shutdown signal to Jahy, and will begin network maintenance as soon as possible.