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Incident history


2024 (1)

February 18, 2024 at 5:07 AM UTC

Routine Maintenance on Jahy

Resolved after 1h 7m of downtime

2023 (24)

December 25, 2023 at 7:04 AM UTC

Power Trip (US East)

Resolved after 2h 11m of downtime
December 11, 2023 at 6:39 PM UTC

NetroHost instances not connecting

Resolved after 27h 37m of downtime
December 11, 2023 at 2:54 AM UTC

Network Migration

Resolved after 7h 1m of downtime
November 25, 2023 at 6:12 PM UTC

US East DDoS

Resolved after 34h 46m of downtime
November 19, 2023 at 4:54 AM UTC

US East Power Outage

Resolved after 41m of downtime
November 17, 2023 at 5:00 AM UTC

Jahy Migration

Resolved after 5h 26m of downtime
November 6, 2023 at 6:00 PM UTC

NetroHost Console Not Loading

Resolved after 10h 8m of downtime
November 5, 2023 at 5:00 AM UTC

US East Outage

Resolved after 4h 49m of downtime
October 14, 2023 at 6:36 AM UTC

US East Outage

Resolved after 1h 23m of downtime
August 19, 2023 at 5:39 PM UTC

US East Network Maintenance

Resolved after 6h 44m of downtime
July 23, 2023 at 9:16 PM UTC

US East Downtime

Resolved after 45h 48m of downtime
July 22, 2023 at 5:56 AM UTC

US East Maintenance

Resolved after 23m of downtime
July 22, 2023 at 4:00 AM UTC

US East Maintenance  ℹ

US East may go in and out during some maintenance. The downtime is estimated between 4 hours starting at 2023/07/22 00:00. Type: Equipment Upgrade Description: We need to perform maintenance to …
May 7, 2023 at 3:12 AM UTC

US East Maintenance  ℹ

(04:17 UTC — May 7) Online – -- The maintenance that was scheduled has been terminated. -- Reason: The network engineers have deemed the maintenance unsuccessful and the changes have been …
May 7, 2023 at 3:12 AM UTC

US East Maintenance

Resolved after 1h 5m of downtime
April 30, 2023 at 2:01 AM UTC

NetroWeb & NetroAPI Maintenance

Resolved after 9h 16m of downtime
April 29, 2023 at 10:40 PM UTC

NetroWeb & NetroAPI Maintenance  ℹ

(11:17 UTC — Apr 30) Resolved – This incident has been resolved. (10:56 UTC — Apr 30) Monitoring – Maintenance is finishing. We’re letting the floodgates open! We apologize for this …
April 25, 2023 at 6:20 AM UTC

SSL Issues

Resolved after 1h 40m of downtime
February 26, 2023 at 10:20 PM UTC

DNS Issues

Resolved after 6h 34m of downtime
February 23, 2023 at 6:06 AM UTC

US East Under Severe Load

Resolved after 12h 28m of downtime
February 19, 2023 at 6:35 PM UTC

Partial US East Outage

Resolved after 2h 41m of downtime
February 19, 2023 at 4:04 AM UTC

US East Maintenance

Resolved after 5h 13m of downtime
February 10, 2023 at 3:12 AM UTC

US East Maintenance  ℹ

(09:17 UTC — Feb 19) Resolved – Maintenance has completed successfully. (04:04 UTC — Feb 19) Update - The maintenance window has begun. See it happen: …
January 15, 2023 at 3:15 PM UTC

US East Outage

Resolved after 8h 43m of downtime

2022 (5)

December 1, 2022 at 11:47 PM UTC

Parts of US East Unresponsive

Resolved after 3h 58m of downtime
December 1, 2022 at 3:24 AM UTC

Parts of US East Unresponsive

Resolved after 21m of downtime
November 29, 2022 at 3:38 AM UTC

Japan Maintenance  ℹ

(05:00 UTC — Dec 7) Resolved – This incident has been resolved. The maintenance did not affect any services. (14:55 UTC — Dec 6) Monitoring – We’re now monitoring for any affected …
November 27, 2022 at 8:00 PM UTC

US East Maintenance

Resolved after 36h 0m of downtime
November 25, 2022 at 4:20 AM UTC

US East Maintenance  ℹ

(08:00 UTC — Nov 29) Resolved – Maintenance has completed successfully. (20:00 UTC — Nov 27) Update - The maintenance window has begun. See it happen: …